The Service and its content is owned and managed by FitRight Group Pty Ltd and FitRight HQ Applecross Pty Ltd (“Company”, “we”, “us”, or “our”). The term “you” or “your” refers to the user or viewer of the Service.
Service is the www.fitright.physio website and other web pages hosted on third party platforms operated by FitRight Group Pty Ltd and FitRight HQ Applecross Pty Ltd.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, your browser type and page navigation activity).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or Visitor or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
When you access the Service, we will learn certain information about you during your visit. We collect several different types of information for various purposes to provide and improve our Service to you.
Information You Provide to Us
The Service provides various places for users to provide personally identifiable information that can be used to contact or identify you (“Personal Data“). We collect information that users provide by filling out forms on the Service, communicating with us via contact forms or social media messaging, emailing us, responding to surveys, providing comments or other feedback, leaving reviews or testimonials, and providing information when ordering a product or service via the Service. The Personal Data you submit may include, but is not limited to:
- Email Address
- First Name and Last Name
- Phone Number
- Shipping and/or Billing Address
- Photo (Account Profile Image)
If you register on our www.fitright.physio website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change your username). Service administrators can also see and edit that information.
Some pages of the Service use a secure Facebook Login application (the “App”) powered by 22Social, Inc. to grant access to certain content. When you use this secure App to gain access to content of our Service, the following Personal Data is collected: your name, gender, age, and email address. The App may also collect information about who referred you to the site (referral and/or affiliate tracking), whether or not you used a discount code or some other access pass, and the referring page on our site from where you were redirected before using the App. Any other personal information that you submit is clearly labeled at the time you submit it.
We use information you provide to us to provide and maintain our Service; notify you about changes to our Service; deliver requested products and/or services; provide customer support; provide you information about your subscriptions and product purchases; carry out any contract between you and us; grant you access to otherwise restricted content; improve our overall performance; resolve disputes; troubleshoot problems; enforce our customer agreements; and provide you with offers and information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Information We Collect Through Automatic Data Collection Technology
As you navigate through our Service, we may also automatically collect certain non-identifying information about how the Service is accessed and used (“Usage Data“). This Usage Data will generally include information about your traffic pattern through our Service and any communications between your computing device (desktop or mobile) and our Service. It may also include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, unique device identifiers and other diagnostic data. Among other things, we may collect data about the type of computing device you use, your Internet connection, Internet Protocol (IP) address, referring and exit page, your operating system, and your browser type.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to gather analysis or valuable information so that we can improve our Service, monitor the usage of our Service, and to detect, prevent and address technical issues. To the extent that you voluntarily provide personal information to us, our systems may associate the automatically collected information with your personal information.
Information Regarding Children Under The Age of 13
Our Service is not directed to or intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13, nor do we knowingly distribute such information. If you are under 13, do not use the Service or provide any information on or through any of its features.
If we become aware that we have inadvertently received personally identifiable information from someone under the age of 13 without verification of parental consent, we will delete such information from our records. Please notify us at firstname.lastname@example.org if you are a parent who believes your child may have provided us with personally-identifying information, or if you believe we might have any information from or about a child under the age of 13.
Cookies are small data files which often include an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store these files in a part of your hard drive specifically designated for cookies. Cookies are sent to your browser from a website and stored on your device. Each website can send its own cookies to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Essential Cookies. We may use Essential Cookies to authenticate users and prevent fraudulent use of user accounts.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We may also use technological equivalents of cookies, including tags, scripts, and social media pixels, to collect and track information and to improve and analyze our Service. Social media pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, contact the responsible provider directly.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register or sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.
We will maintain the information you send via email in accordance with applicable federal law.
In compliance with the CAN-SPAM Act, all emails sent from our organisation will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at anytime.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.
Embedded Content from Other Websites
Articles on the Service may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Retention of Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure of Your Information
We do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action to third parties for commercial purposes.
Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or a government agency. We may also disclose your Personal Data to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and us.
We may disclose your Personal Data when compelled by a court or other governmental entity to do so, or in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend our legal rights
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Protection of Your Information and Secure Information Transmissions
We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Service may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals Under California Online Privacy Protection Act (CalOPPA)
We do not respond to “Do Not Track” (DNT) privacy settings in your web browser. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
We may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interest and is not overridden by your rights
- For payment processing purposes
- To comply with the law
As a visitor to our Service web pages, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information, which we collect in order to record and support your participation in the activities you select. The information collected by us when you register to download or access resources, sign up for our newsletter, enrol in any of our subscription memberships, and/or purchase products or services from us, is used to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.
If you are not a citizen of a country within the European Union (EU) or European Economic Area (EEA) and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, book a free one-on-one training or coaching session, or purchase any products or services sold by us through this Service, we may automatically enrol you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to email@example.com requesting to unsubscribe from future emails.
If you are a citizen of a country within the European Union (EU) or European Economic Area (EEA) and opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, book a free one-on-one training or coaching session, or purchase any products or services sold by us through this Service, we will only enrol you to receive our free email newsletter if you affirmatively consent to it. If, after consenting, you no longer wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to firstname.lastname@example.org requesting to unsubscribe from future emails.
General Data Protection Regulation (GDPR) Rights
If you are a citizen of a country within the European Union (EU) or European Economic Area (EEA), you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
- The right to access, update or delete. You have the right to request access to your personal data that we store and the right to either update or to delete the information we have about you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to seek restrictions on the processing of your data.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time.
- The right to complain. You have the right to lodge a complaint about our collection and use of your Personal Data with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation. For more information, please contact your local data protection authority in the European Union (EU) or European Economic Area (EEA).
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. Please note that we may ask you to verify your identity before responding to such requests.
We may employ third party companies and individuals to facilitate our Service (“Service Providers“), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We use the following third-party Service Provider to deliver and protect content, manage memberships, run sweepstakes and contests, and grant access to certain areas of our Service to registered users or paying customers (digital products) and subscribers (memberships) of our Service.
22Social is a software service that makes it easy for consumers to create an online profile with a business. This helps the business better connect with and/or deliver digital content to consumers.
For more information on the privacy practices of 22Social, please visit the 22Social Privacy page: https://www.22s.com/pp/network
When you leave comments on the Service we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. Comments may be checked through an automated spam detection service.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
For more information on the privacy practices of Gravatar, please visit https://automattic.com/privacy.
Mailchimp is an online marketing platform operated by The Rocket Science Group LLC, that enables its users to, among other things, send and manage email campaigns, serve advertisements, and track real-time data analytics.
For more information on the privacy practices of Mailchimp, please visit https://mailchimp.com/legal/privacy.
We may use the following third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We may use the following third-party Service Providers to show advertisements to you to help support and maintain our Service.
Google AdSense & DoubleClick Cookie
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Facebook re- marketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Google AdWords re-marketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.