Please note that we do not offer ‘change of mind’ refunds for our classes or courses. In exceptional circumstances (eg medical reasons), a refund or option to transfer to an alternate date may be offered. Should this occur, a letter from your health professional may be requested.
FitRight requires a minimum of 2 working days notice to transfer to another course if you cannot attend. Any cancellation requests must be forwarded in writing via email to email@example.com. Please kindly note that a voicemail message is not accepted as a notification of a cancellation.
Course transfers or refunds are at the discretion of FitRight management and are final.
Class and Course Cancellations by FitRight
We make every effort to ensure all Studio and Aqua classes aren’t affected, however in certain circumstances, classes may be cancelled (i.e. due to instructor sickness/uncovered leave/pandemics). When this occurs, you will be notified as soon as possible, and offered either an online/recorded video alternative, or a course or class transfer equal to the cost of this class or course. All refunds and transfers offered are at the discretion of FitRight and can be withdrawn or modified at any time.
Any missed online classes can be accessed retrospectively and so will not be refunded. Instructor initiated class cancellations (where a replacement instructor is not available) will result in class credits being offered (equal to the number of classes cancelled).
In the unlikely event that classes are cancelled due to low participant numbers, a refund or option to transfer to an alternate date will be offered.
Make up Classes
FitRight offers participants 1 make up class per 8 week course. This is subject to availability and must be completed within the current 8 week course block. Make up classed must be booked in by contacting firstname.lastname@example.org or 0415 934 885. Once you have organised a suitable alternative class this cannot be changed. We also send out a weekly email to you with some online alternatives for workouts if you miss a week.
Should you be aware of any dates that you’re unable to attend (eg holidays) prior to enrolling, you will be able to enrol for casual classes (these become available after the first class) or you can contact email@example.com to discuss further.