Cancellation Policy

Class and Course Cancellation Requests

Please note that we do not offer ‘change of mind’ refunds for our classes or courses. In exceptional circumstances (eg medical reasons), a refund or option to transfer to an alternate date may be offered. Should this occur, a letter from your health professional may be requested.

FitRight requires a minimum of 2 working days notice to transfer to another course if you cannot attend. Any cancellation requests must be forwarded in writing via email to hq@fitright.physio. Please kindly note that a voicemail message is not accepted as a notification of a cancellation.

Course transfers or refunds are at the discretion of FitRight management and are final.

Class and Course Cancellations by FitRight

We make every effort to ensure all Studio and Aqua classes aren’t affected, however in certain circumstances, classes may be cancelled (i.e. due to instructor sickness/uncovered leave/pandemics). When this occurs, you will be notified as soon as possible, and offered either an online/recorded video alternative, or a course or class transfer equal to the cost of this class or course. All refunds and transfers offered are at the discretion of FitRight and can be withdrawn or modified at any time.

Any missed online classes can be accessed retrospectively and so will not be refunded. Instructor initiated class cancellations (where a replacement instructor is not available) will result in class credits being offered (equal to the number of classes cancelled).

In the unlikely event that classes are cancelled due to low participant numbers, a refund or option to transfer to an alternate date will be offered.

Missed Classes

FitRight offers participants 1 make up class per 8 week course. This is subject to availability and must be completed within the current 8 week course block. Make up classed must be booked in by contacting hq@fitright.physio or 0415 934 885. Once you have organised a suitable alternative class this cannot be changed. We also send out a weekly email to you with some online alternatives for workouts if you miss a week.

Should you be aware of any dates that you’re unable to attend (eg holidays) prior to enrolling, you will be able to enrol for casual classes (these become available after the first class) or you can contact hq@fitright.physio to discuss further. 

Membership Cancellations

Certain of the Company’s products and services are offered on an ongoing basis with a recurring subscription. The Company’s subscription payment processor is PayPal, Inc. To cancel your subscription, you will need to go through PayPal. For instructions on how to cancel your subscription through PayPal, click here.

Your subscription rate is guaranteed for as long as you remain subscribed without cancelling. PayPal will notify you if there is a problem processing your payment before attempting a second time. After a second failed attempt, your account is at risk of cancellation. It is your responsibility to keep your payment details up to date to prevent unwanted cancellation of your subscriptions. By cancelling, you forfeit any discounted rate you were grandfathered into. A cancelled subscription can not be reactivated. If you wish to re-subscribe you may do so from the sales page at the current subscription rate.

You can cancel your subscription at any time, but subscription payments are not refundable. To prevent future payments from being processed, you will need to cancel your subscription through PayPal before your next payment is due. As long as you cancel before your next scheduled payment, you will no longer be billed for future payments. Cancelling your subscription stops future payments and revokes your access to all membership content, including live calls, replays, member resources, and social media group access limited to paying members. For instructions on how to cancel your subscription through PayPal, click here. Please note that unsubscribing from membership emails (updates, call reminders, replay notices) is not the same as cancelling your subscription payment.

Receiving a refund of any purchase from the Company shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide decks, membership area content (including passwords), social media group access limited to paying members, and other resources.

FitRight HQ Gift Certificates

FitRight HQ gift certificates are:

a. non-refundable, non-transferable and not redeemable for cash;

b. must be redeemed within timeframe stipulated on the voucher;

c. limited to one use only

Further T&Cs will be provided upon purchase, or upon request by emailing hq@fitright.phsyio.